I truly believe that part of my job is to be a good listener. I realize that Legal Document Assistants are prohibited from the giving of legal advice or strategies, or opinions, but I don't think that establishing a friendship with a client oversteps those boundaries. Of course, you cannot disguise legal advice as "friendship" advice so one must discern the difference and be aware.
For a long time, I kept my clients at arm's length, cutting off their "stories." I could not listen to their "factual and legal analysis" because it would be difficult for me to not form or state my opinion. It felt cold and impersonal and I was uncomfortable always having to be watchful of where a conversation was heading and always on the defensive. Eventually, as my confidence increased, so did my ability to listen without making comments that might be perceived as legal advice. Now I chat away with my clients, becoming familiar with their stories and their way of being. I am a form preparer and a friend.
Post-lawsuit relationships are not always amicable. However, no matter the end result, my clients and I continue our relationships on a more personal level. I am already privy to much of their personal information and they of course, have heard enough from me while we commiserated over life's trials and tribulations. It is just natural that we continue to communicate.
Many of my clients become part of my circle of friends even though the only thing we have in common is what might be a horrible court case. I have clients in every age group (from 8 to 80)and many are individuals with whom I might have never enjoyed a good meal or conversation if they had not come to me to prepare forms.
There is so much more to life to be experienced than the same day-in-day-out. We often allow ourselves to get into a rut and forget just how limiting that can be. My work enriches me. It opens my mind up to new people, new concepts, and experiences. I am blessed with many friends and a wonderful life.
